Customer Information

Helpful information about pricing, delivery, stockholding and returns.

This section provides clear information about how we price our products, how delivery charges are calculated, how stock availability works and where to find our returns policy.

Customer Information Pages

  • Pricing & VAT
    How we show prices, apply VAT and calculate minimum order value.
  • Delivery & Shipping
    UK delivery zones, weight bands, shipping times and international delivery.
  • Secure Payment
    We process all payments securely through PayPal Braintree, a trusted global platform.
  • Stockholding
    What “In Stock” and “Additional” stock mean and how mixed orders are handled.
  • Returns & Cancellations
    Full details of our returns, cancellations and damaged goods policy.

If you have any questions about pricing, delivery or stock availability, please contact us and we’ll be happy to help.