Terms & Conditions

1. Website Use

By using this website, you agree to comply with and be bound by these Terms & Conditions of use. FastenerFix is the owner and operator of this website.

1.1 General Information

The content of this website is for general information only.
All website content, products, technical information and prices are subject to change without notice.

1.2 Accuracy & Liability

FastenerFix and any third parties provide no warranty or guarantee regarding the accuracy, relevance, performance, completeness or suitability of the information and materials on this website.
You acknowledge that the website may contain inaccuracies or errors and agree to exclude FastenerFix from liability to the fullest extent permitted by law.
Use of any information or materials from this website is entirely at your own risk.

1.3 Intellectual Property

This website contains material owned by or licensed to FastenerFix, including design, layout, appearance and graphics.
Reproduction is limited to the copyright notice forming part of these terms.
Trademarks not owned by FastenerFix are acknowledged.

1.4 Unauthorised Use

Unauthorised use of this website may give rise to a claim for damages and/or constitute a criminal offence.

1.5 External Links

Links to external websites are provided for convenience. FastenerFix has no responsibility for the content of linked websites.

1.6 Linking to This Website

You may not create a link to this website from another website or document without prior written consent.

1.7 Governing Law

Your use of this website and any dispute arising from such use is governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

2. Returns & Cancellations

If you are not satisfied with your purchase, please email us with your contact details, product description, issue, and original order details. We will advise whether the product needs to be returned.

2.1 Your Consumer Rights

Under the Consumer Rights Act 2015, you have a legal right to return faulty goods within 30 days of receipt for a full refund. This does not affect the additional policies below.

2.2 Incorrect Goods Received / Ordered

Please notify us within 14 days of receiving the goods.
Goods may be returned within 30 days, unused and in original packaging.
We will refund the cost of the goods (excluding postage/carriage).

2.3 Damaged in Transit

Please notify us within 7 days with details and photos.
We may replace the item free of charge at our discretion.
If return is requested, goods must be in original packaging with proof of postage.

2.4 Defective Goods

Please notify us within 30 days.
A replacement or refund will be agreed in accordance with your statutory rights.
If return is requested, goods must be returned with proof of postage.

2.5 Order Cancellation

Orders may be cancelled if they have not yet been dispatched. If already dispatched, cancellation may still be possible by email agreement. Return postage is at the customer’s expense.

2.6 Return Address

FastenerFix
37 Park Lane
Halesowen
B63 2QY
United Kingdom

Refunds are normally processed within one week of goods being returned.

2.7 Alternative Dispute Resolution (UK)

If you are unable to resolve an issue with us directly, you may seek advice from the Citizens Advice Consumer Service, who can provide guidance and may refer matters to Trading Standards where appropriate:

Citizens Advice Consumer Service

3. Privacy Policy (UK GDPR)

FastenerFix is committed to protecting your privacy. This section explains how we collect, use and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR).

3.1 Data Controller

FastenerFix is a trading name of Threads & Heads Ltd, registered in England and Wales. We are the Data Controller for personal information collected via this website.

3.2 Information We Collect

Personal name
Contact information (email, address, phone)
Order and delivery details
Technical data such as IP address and browser type

3.3 Lawful Basis for Processing

We process your data under the following lawful bases:

Contract: to process and fulfil your orders.
Legitimate Interests: to improve our services and prevent fraud.
Legal Obligation: to comply with tax and accounting requirements.

3.4 How We Use Your Information

To process and deliver your orders
To contact you regarding your purchase
To maintain internal records
To improve our products and services

3.5 Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.

3.6 Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Object to processing
Request data portability

Requests are free of charge. Please contact us to exercise your rights.

3.7 Security

We use SSL encryption and appropriate technical and organisational measures to protect your data. We do not store credit card details; payments are processed securely by PayPal/Braintree.

3.8 External Links

External websites linked from this site have their own privacy policies. FastenerFix is not responsible for their content or practices.

4. Accessibility Statement

FastenerFix aims to make this website accessible to as many users as possible. We strive to follow recognised best practices for usability and accessibility. If you experience any difficulty accessing content, please contact us and we will do our best to assist.

5. Website Disclaimer

FastenerFix is not liable for any loss or damage arising from the use of this website. We are not responsible for temporary unavailability due to technical issues beyond our control.

6. Copyright

Printing or downloading for personal, non‑commercial use is permitted. Redistribution or reproduction is prohibited.